Will my product by Sandpiper of California be repaired or replaced?
If your product by Sandpiper of California fails due to a manufacturing or workmanship defect, we will repair or replace the item. Please keep in mind that our warranty provides us with the option to repair first and replacement is not guaranteed. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. Many of our customers become very attached to their Sandpiper products, and do not want us to exercise the option to replace. If your Sandpiper product has special memories attached to it that make it irreplaceable to you, please include a letter or conspicuous note with the shipped item and we will handle the product accordingly.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, Sandpiper of California shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sandpiper of California shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Sandpiper of California shall immediately issue a credit to your credit card account in the amount of the charge.
What does "Lifetime" mean?
Our products are covered under warranty, to the original owner, for the lifetime of the product. Product lifetime varies due to normal wear. The product's "lifetime" specifically refers to the life of the product, or at such a time that, through normal use, the product can no longer function for the specific purpose intended.
Are rips or tears covered by the warranty?
Rips, tears, burns and holes are not covered under the terms of our warranty policy. We understand that even the best cared for bags can meet with an unforeseen or unexplained accident. Unfortunately, tearing or shredding of fabric over time is not covered under the warranty, seeing as how this is not a defect in manufacturing.
Are the zippers covered by the warranty?
Is the normal wear and tear covered warranty?
We manufacture all of our products to meet our high standards. However, regardless of how carefully you use, or how well you care for your Sandpiper of California product, it will eventually begin to show age and wear. The Sandpiper of California warranty covers defects in workmanship, regardless of the age of the product, but it does not cover normal wear and tear.
THE FOLLOWING POLICY APPLIES ONLY TO US & APO/FPO/DPO SHIPPING ADDRESSES
Sandpiper of California Warranty Policy
Sandpiper of California offers a Lifetime Warranty against any manufacturer's defects for the life of the bag. If a product ever fails due to a manufacturing defect we will repair or replace the product, upon inspection/evaluation. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use (torn or shredded seams and fabric). We do our best to provide durable, reliable components and have confidence that they will provide good service.
For warranty evaluation, please answer the following questions and a WRA# (Warranty Return Authorization) will be issued via email shortly after. E-mail your responses to firstname.lastname@example.org. Please include pictures of the damaged areas. Answer all questions as an exclusion will only delay your warranty repair.
1. Please provide your full name.
2. Please provide the lot number. The lot number can be found inside the bag's main compartment on a white tag sewn on the inside seam. (Example #SOC12-637)
3. Where did you purchase your bag?
4. What is the product name and model number?
5. Describe the issue as best you can. (Please provide pictures)
6. Please provide a physical address where you would like to have the repaired bag shipped back to.
7. Please provide a contact phone number.
Once you receive your WRA# please follow the instructions below to ship your bag back to us.
Mail your defective bag to:
Sandpiper of California 755 Main St, Chula Vista, CA 91911.
It is very important that you place the WRA#, either on the mailing label itself or in large print on the exterior packaging for your return shipment. We recommend that shipping for warranties to be pre-paid and insured. Sandpiper of California is in no way responsible for merchandise lost in transit and we cannot be held liable for lost in-bound packages. If your return address is in the continental U.S. please enclose a check or money order for $12.50 USD made out to Sandpiper of California for Warranty Evaluation Return Shipping.
For international/overseas or APO/FPO/DPO addresses additional shipping fees will apply - Approx $15-$40. You may inquire about this charge by providing your APO address before shipping the bag in for repair. Shipments received without payment enclosed for return shipping fees will not be returned; however we will attempt to contact you for payment before proceeding any further.
California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supersedes all previous warranty policies.
In the event that we offer you a replacement bag, be advised that all replacement bags are limited to the current designs we are selling and the stock we have on-hand.