FaQs. General Information
How do I clean my pack?
Wipe your pack with a damp cloth to remove surface dirt. Use a mild hand soap and rinse thoroughly with cold water. Air dry upside down for drainage. DO NOT wash your pack in a washing machine as damage may occur to the pack or the machine itself. Also, the chemicals may deteriorate the fabric coating and void the lifetime warranty.
What is your lifetime warranty?
What is your lifetime warranty? Our lifetime warranty can be found here.
Why does my bag have a Velcro strip?
The Velcro strip is the loop side of the hook and loop fastening closure system. It is used to attach any name tapes, patches, or any other accessories.
Where is my bag made?
Products are imported. Please check the tag in each product for country of origin.
What are all those weaving strips of fabric for on my pack?
Those are an attachment system developed for military and tactical uses (M.O.L.L.E and P.A.L.S. compatible). It is used to attach additional gear and accessories.
What is your lightest gear pack?
Our lightest Cordura® packs are the Streamline weighing 2.4 lbs. and the G.T.H. III that weights 2.6 lbs.
Does the Bugout Bag offer laptop protection?
No, the #5016 Bugout does not include a padded compartment.
Why can't I locate my old SOC backpack on the website?
We periodically discontinue and/or redesign products as necessary. You may inquire about your specific bag at email@example.com and we will be glad to assist you.
What is “Bugout Gear?"
Bugout Gear was a brand name we used for our US military retail outlets. We are best known for our model #5016 Bugout Bag. All of our products now use the SOC brand.
Where are you guys located?
Our home office is located in Chula Vista, CA. Shipping address: 687 Anita St. Suite A Chula Vista, California 91911 USA
How do I return or exchange my item?
If you are unsatisfied with your S.O.C. purchase, we do accept returns and exchanges. Please contact us (firstname.lastname@example.org) prior to mailing your product in. We will issue you a #RMA (Return Merchandise Authorization) To help us identify your product, please write down the #RMA either on the outside of the package or include it on a piece of paper placed inside the package. Please return all merchandise with all original tags in unworn, brand-new condition to:
Sandpiper of California
ATTN: Returns & Exchanges
687 Anita St. Suite A
Chula Vista, CA 91911
*** Only applicable for purchases made directly from Sandpiper of California ***
Note that there is a 15% re-stocking fee on returns and exchanges.
We do not reimburse return or exchange shipping costs.
What is your return and replacement policy?
Defective merchandise may be returned after a Return Merchandise Authorization number (RMA#) is issued by S.O.C. Authorized returns must be shipped freight-prepaid. 2. Authorized return of saleable merchandise is subject to a 15% restocking charge. 3. All freight/shortage claims must be made within ten (10) days after receipt of merchandise. 4. Special order sales are final - no returns.
Sandpiper of California (S.O.C.) restricts shipments to approved dealers who have established an open account status with Sandpiper of California credit department. Standard terms are Net 30. A finance charge of 1.5% per month or highest allowable by law, whichever is lower, will be added to invoices not paid by the due date. A $25.00 (USD) service charge will be added for all returned checks.
Freight Terms: FOB Chula Vista, California 91911 U.S.A.
Minimum Order To qualify for Dealer Status, Dealer must place an opening booking order totaling a minimum of $1500 (USD). To qualify for Distributor Status, Distributor must place an opening booking order totaling a minimum of $4000 (USD).
Re-Orders: A $100 (USD) minimum re-order is required or a $15.00 handling fee will be added to charges.
Orders will be billed at prices in effect at time of shipment. There shall be no liability for failure to perform any or all of our obligations herein stated, if such failure is caused by strikes, labor troubles, fires, floods, accidents, wars (domestic or foreign), riots, civil commotion, sabotage, acts of God or public enemy, explosions, embargo, inability to obtain materials, or is due to allocations or requirements or orders or directions of any government authority having jurisdiction over S.O.C., or all other acts beyond our control.
Your Privacy Rights
We reserve the right to utilize third party suppliers/services to supplement our business services. We ensure that all third party suppliers meet strict security and privacy standards that are inline with our own policies.
Opt-Out browser Add-on: https://tools.google.com/dlpage/gaoptout
Purchase transactions are via PayPal Services. Their privacy rights can be found here: https://cms.paypal.com/us/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US
We respect your right to privacy. In addition, your ability to make informed choices about the uses of your information is important to Sandpiper of California. We do not sell, rent, share or disclose personal information to third parties without your prior consent.