FAQs

FaQs. General Information

How do I clean my pack?

Wipe your pack with a damp cloth to remove surface dirt. Use a mild hand soap and rinse thoroughly with cold water. Air dry upside down for drainage. DO NOT wash your pack in a washing machine as damage may occur to the pack or the machine itself. Also, the chemicals may deteriorate the fabric coating and void the lifetime warranty.

What is your lifetime warranty?

What is your lifetime warranty? Our lifetime warranty can be found here.

Why does my bag have a Velcro strip?

The Velcro strip is the loop side of the hook and loop fastening closure system. It is used to attach any name tapes, patches, or any other accessories.

Where is my bag made?

Products are imported. Please check the tag in each product for country of origin.

What are all those weaving strips of fabric for on my pack?

Those are an attachment system developed for military and tactical uses (M.O.L.L.E and P.A.L.S. compatible). It is used to attach additional gear and accessories.

What is your lightest gear pack?

Our lightest Cordura® packs are the Streamline weighing 2.4 lbs. and the G.T.H. III that weights 2.6 lbs.

Does the Bugout Bag offer laptop protection?

No, the #5016 Bugout does not include a padded compartment.

Why can't I locate my old SOC backpack on the website?

We periodically discontinue and/or redesign products as necessary. You may inquire about your specific bag at info@sandpiperca.com and we will be glad to assist you.

What is “Bugout Gear?"

Bugout Gear was a brand name we used for our US military retail outlets. We are best known for our model #5016 Bugout Bag. All of our products now use the SOC brand.

Where are you guys located?

Our home office is located in Chula Vista, CA. Shipping address:
755 Main St
Chula Vista, California 91911 USA

How do I return or exchange my item?

If you are unsatisfied with your S.O.C. purchase, we do accept returns and exchanges. Please contact us (warranty@pipergear.com) prior to mailing your product in. We will issue you a #RMA (Return Merchandise Authorization) To help us identify your product, please write down the #RMA either on the outside of the package or include it on a piece of paper placed inside the package. Please return all merchandise with all original tags in unworn, brand-new condition to:

Sandpiper of California
ATTN: Returns & Exchanges
755 Main St
Chula Vista, CA 91911
*** Only applicable for purchases made directly from Sandpiper of California ***

Note that there is a 15% re-stocking fee on returns and exchanges.
We do not reimburse return or exchange shipping costs.

What is your return and replacement policy?

Defective merchandise may be returned after a Return Merchandise Authorization number (RMA#) is issued by S.O.C. Authorized returns must be shipped freight-prepaid. 2. Authorized return of saleable merchandise is subject to a 15% restocking charge. 3. All freight/shortage claims must be made within ten (10) days after receipt of merchandise. 4. Special order sales are final - no returns.

Terms

Sandpiper of California (S.O.C.) restricts shipments to approved dealers who have established an open account status with Sandpiper of California credit department. Standard terms are Net 30. A finance charge of 1.5% per month or highest allowable by law, whichever is lower, will be added to invoices not paid by the due date. A $25.00 (USD) service charge will be added for all returned checks.

Freight Terms: FOB Chula Vista, California 91911 U.S.A.

Minimum Order To qualify for Dealer Status, Dealer must place an opening booking order totaling a minimum of $1500 (USD). To qualify for Distributor Status, Distributor must place an opening booking order totaling a minimum of $4000 (USD).

Re-Orders: A $100 (USD) minimum re-order is required or a $15.00 handling fee will be added to charges.

Other conditions

Orders will be billed at prices in effect at time of shipment. There shall be no liability for failure to perform any or all of our obligations herein stated, if such failure is caused by strikes, labor troubles, fires, floods, accidents, wars (domestic or foreign), riots, civil commotion, sabotage, acts of God or public enemy, explosions, embargo, inability to obtain materials, or is due to allocations or requirements or orders or directions of any government authority having jurisdiction over S.O.C., or all other acts beyond our control.

Your Privacy Rights

We reserve the right to utilize third party suppliers/services to supplement our business services. We ensure that all third party suppliers meet strict security and privacy standards that are inline with our own policies.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google Analytics is covered by the Google Privacy Policy (http://www.google.com/intl/en/privacy.html).

Opt-Out browser Add-on: https://tools.google.com/dlpage/gaoptout

Purchase transactions are via PayPal Services. Their privacy rights can be found here: https://cms.paypal.com/us/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US

We respect your right to privacy. In addition, your ability to make informed choices about the uses of your information is important to Sandpiper of California. We do not sell, rent, share or disclose personal information to third parties without your prior consent.

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