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Lifetime Warranty

Warranty FAQs

Pack Registration

WARRANTY FAQs Last Updated: 06/01/15

Do you offer any spare parts?
Yes, please fill out a Spare Parts Request form and we will be able to assist you.

What does "Lifetime" mean?
Our products are covered under warranty, to the original owner, for the lifetime of the product. Product lifetime varies due to normal wear. The product's "lifetime" specifically refers to the life of the product, or at such a time that, through normal use, the product can no longer function for the specific purpose intended.

Are rips or tears covered by the warranty?
Rips, tears, burns and holes are not covered under the terms of our warranty policy. We understand that even the best cared for bags can meet with an unforeseen or unexplained accident. Unfortunately, tearing or shredding of fabric over time is not covered under the warranty, seeing as how this is not a defect in manufacturing.

Are the zippers covered by the warranty?
Yes.

Is the normal wear and tear covered warranty?
We manufacture all of our products to meet our high standards. However, regardless of how carefully you use, or how well you care for your Sandpiper of California product, it will eventually begin to show age and wear. The Sandpiper of California warranty covers defects in workmanship, regardless of the age of the product, but it does not cover normal wear and tear.

 
Will my product by Sandpiper of California be repaired or replaced?
If your product by Sandpiper of California fails due to a manufacturing or workmanship defect, we will repair or replace the item. Please keep in mind that our warranty provides us with the option to repair first and replacement is not guaranteed. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. Many of our customers become very attached to their Sandpiper products, and do not want us to exercise the option to replace. If your Sandpiper product has special memories attached to it that make it irreplaceable to you, please include a letter or conspicuous note with the shipped item and we will handle the product accordingly.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, Sandpiper of California shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sandpiper of California shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Sandpiper of California shall immediately issue a credit to your credit card account in the amount of the charge.

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