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Lifetime Warranty

Warranty FAQs

Pack Registration

Spare Parts Request

LIFETIME WARRANTY Last Updated: 10/07/15

THE FOLLOWING POLICY APPLIES ONLY TO US & APO/FPO/DPO SHIPPING ADDRESSES

Sandpiper of California Warranty Policy

Sandpiper of California offers a Lifetime Warranty against any manufacturer's defects for the life of the bag. If a product ever fails due to a manufacturing defect we will repair or replace the product, upon inspection/evaluation. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use (torn or shredded seams and fabric). We do our best to provide durable, reliable components and have confidence that they will provide good service.

We do offer replacement parts for our bags. We have replacement buckles, clips, zippers, glides, webbing, etc., available for all our bags. You are required to pay a very small fee plus shipping to get the parts sent to your location. In many cases a “field repair” will be more time/cost effective than sending the bag to us for a repair/replacement.

For warranty evaluation, please answer the following questions and a WRA# (Warranty Return Authorization) will be issued via email shortly after. E-mail your responses to warranty@pipergear.com. Please include pictures of the damaged areas. Answer all questions as an exclusion will only delay your warranty repair.

1. Please provide your full name. (First name, Last name )

2. Please provide the lot number. The lot number can be found on the interior compartment of the bag on a white tag sewn in the inside seam. (Example #SOC12-637) Note: Some bags may not have a lot number tag.

3. Where did you purchase your bag?

4. What is the product name and model number?

5. Describe the issue as best you can. (Please provide pictures)

6. Please provide a physical address where you would like to have the repaired bag shipped back to.

7. Please provide a contact phone number.

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Once you receive your WRA# please follow the instructions below to ship your bag back to us.

Mail your defective bag to:

Sandpiper of California
687 Anita St, Suite A,
Chula Vista, CA 91911.


It is very important that you place the WRA#, either on the mailing label itself or in large print on the exterior packaging for your return shipment. We recommend that shipping for warranties to be pre-paid and insured. Sandpiper of California is in no way responsible for merchandise lost in transit and we cannot be held liable for lost in-bound packages. If your return address is in the continental U.S. please enclose a check or money order for $10.00 USD made out to Sandpiper of California for Warranty Evaluation Return Shipping.

 



For international/overseas or APO/FPO/DPO addresses additional shipping fees will apply - Approx $15-$40. You may inquire about this charge by providing your APO address before shipping the bag in for repair. Shipments received without payment enclosed for return shipping fees will not be returned; however we will attempt to contact you for payment before proceeding any further.

California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supersedes all previous warranty policies.

In the event that we offer you a replacement bag, be advised that all replacement bags are limited to the current designs we are selling and the stock we have on-hand.


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